At Nationwide Better HealthSM, protecting your privacy is crucial. We know you are interested in how we collect, use, share and protect your information. We promise to treat your personal information responsibly and provide you with choices about how we use and share it. If we change our privacy policy, we'll post the changes right here.
We updated our Privacy Policy on August 27, 2010.
Collecting, using, and sharing visitor information
Many of our online activities don’t require visitors to our website to register for an account or give us any personal information. For example, visitors can learn about our broad range of programs without giving us any personal information, like a name or address. Nationwide Better Health and our business partners are still interested, however, in who visits our site and how they use it. We use cookies so we can improve your online experience. Cookies also track visitors’ IP addresses, domain names and browser information. They don’t collect a visitor’s personal information, but they help us to:
- Analyze how visitors use our website
- Develop new services to improve our website
- Analyze our marketing campaigns
- Know how many visitors have seen or clicked on ads
Cookies
When you visit www.nwbetterhealth.com and Nationwide Better Health websites, we send a cookie to your computer’s hard drive. Cookies are small files recorded by your Internet browser that retain information about your website visits. We use two types of cookies, session and persistent cookies. They help us to identify your browser, to remember your web preferences and to recognize you when you move from page to page within our site. Both types of cookies and similar files that we place on your computer do not contain any personal information unless it is encrypted.
Nationwide uses cookies in different ways:
Web browsing or session cookies. We may place these types of cookies on your hard drive to help with web navigation. Session cookies also help to personalize your experience while visiting our site, to gather data about the usage of our site and to track response to an advertisement. We erase web browsing cookies when you close your browser. They do not contain or capture customer-specific data.
Persistent cookies. Nationwide Better Health also uses persistent cookies that are saved on your computer after you end your visit to our site. They allow us to identify your preferences and enhance your next visit to our website. Any time a persistent cookie is used, your personal information is encrypted and used solely to support your online activity.
Marketing cookies. Nationwide Better Health may use marketing cookies (such as DoubleClick) from our marketing partners to serve ads across the web. You can view, edit and manage your ad preferences associated with this cookie, or opt out entirely, by accessing the Network Advertising Initiative.
Site survey
Visitors can choose to use site surveys and other tools to tell us what they think about our site. We collect and use the comments that visitors provide to improve your experience on our site.
Business partners
Nationwide Better Health may use business partners to help develop, service, or advertise our websites. They may track and keep visitor information.
Collecting and using your personal information
Some Nationwide Better Health programs require us to collect and use your personal information.
We require you to share your personal information with us for some of our online activities. For example, we may collect your personal information so you can access your information, enroll in programs, and ask us questions.
Personal information is any information that identifies you and describes your relationship with Nationwide Better Health. Some examples of the information that we may collect include:
- Name and address
- Social Security number or other identification number
- Family member information
- Health information and medical history
- Financial information
- Any information you give Nationwide Better Health
If you enroll for a program, we may collect your medical information. But, we won’t use or share your medical information for marketing, unless you give us your permission.
You may choose to use your personal email to correspond with Nationwide Better Health. Please be careful about the information you send to us in email. As with any public web tool, your email may not be secure.
Your employer (or the employer of your spouse, partner or family member) allows you to use the Health Management Program described on this website. Your participation in the Health Management Program is completely voluntary, but if you do participate, we will need to collect your personal information to allow you to use the benefits of the Health Management Service. We collect your personal information from the online questionnaire or via any follow-up communications we may have with you, which may include email, telephone, or postal mail.
You may choose to correspond with Nationwide Better Health via email. Please be careful about the information you send to us in email. As with any public Web tool, email may not be secure so please do not include sensitive information.
We collect your personal information when you:
- Ask a question
- Use tools and calculators
- Apply for programs or services
- Complete a form
- Conduct transactions
- Send e-mail to us
- Subscribe to receive email from us
Sharing your personal information
We don’t sell your personal information.
When you sign up for one of our programs, we may share your information with other Nationwide companies or our business partners to administer your program. For some of our programs, we are required to share limited information with your health plan or your employer’s designees who administer health and wellness programs. Nationwide Better Health may advise Plans whether enrollees have chosen to participate in: care, disease or maternity management, or wellness and health promotion programs and whether they qualify for incentives, if offered by the Plan.
Sharing your personal information for marketing
We don’t sell your information for marketing purposes. We do not share your personal information to anyone except to delivery your program. So, there’s no reason for you to opt out. If we change our policy, we’ll tell you and give you an opportunity to opt out before we share your information.
Confidentiality and security
We use physical and technical safeguards to protect your personal information. We limit access to your personal information to those who need it to do their jobs. The law requires our business partners to use your personal information only for our purposes. They may not share it or use it in any other way. We comply with all data security laws.
Web links
Other companies or organizations may have links to their websites on our web pages. We are not responsible for how they collect, use, disclose or secure the information that you provide to them. Please read their privacy policies so you can learn how their website uses your information.
Questions
If you are a Nationwide Better Health customer, you can ask us for a copy of your personal information. Give us a call at 1-877-464-8677 to access your personal information or for questions about our privacy policy. We have a process that allows you to review your information after we have verified your identity. We can only give access to information that we control.
These are our privacy practices. They apply to all current and former clients of Nationwide Better Health.
TRUSTe Privacy Program
Nationwide is part of the TRUSTe Privacy Program. TRUSTe will help you resolve your concerns with our website. If you have a concern, you should first call Nationwide Better Health at 1-877-464-8677. If you do not receive a satisfactory response, learn about the TRUSTe Watchdog Dispute Resolution Process.
